I ordered my airfrier online from Germany and it arrived with a superficial crack on the rear of the case. As it did not effect the functionality I kept and used the appliance for a year. It stopped working so I contacted Philips, they were helpful until the crack became known. I explained that rather than create a fuss when I received the machine I decided that it did not effect the appliance so I kept it.. Philips immediately stated that my warranty was immediately void. Their own repair centre said that the crack had absolutely no bearing whatsoever on the failure but Philips ignored this. In fact the part required to repair the appliance is no longer available YET Philips continue to sell the Airfriers ! I will never ever purchase anything from Philips again. Talking to their customer service manager was a lesson in arrogance. Avoid them